10,000 Voices - Improving people's experience in health and social care

19/01/2016

Improving people’s experience in health and social care www.10000voices.info

Patient and service user experience is recognised as a key element in the delivery of quality healthcare. In line with this, The Health and Social Care Board (HSCB) and Public Health Agency (PHA) want to hear about your experiences to help shape how care is delivered in Northern Ireland.

10,000 Voices is a PHA initiative which gives people an opportunity to provide feedback on their experiences of accessing Health and Social Care services by asking for members of the public to ‘tell us their story’.

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Mary Hinds, Director of Nursing and Allied Health Professions at the PHA, said: “10,000 Voices aims to involve the public in shaping future healthcare services across Northern Ireland. The initiative acknowledges that patient and client contribution is fundamental to ensuring that services are commissioned to deliver better outcomes for patients, their families and carers.

“We want people to tell us about their experiences of health and social care and to highlight the things that were important to them. The information we receive will help us to direct how health and social care is shaped and delivered in Northern Ireland.”

10,000 Voices would like to hear your story if you or someone you care for has had experience with the following services in the past twelve months:

  • Autism (children and young people up to age 18) 
  • Child and Adolescent Mental Health Services (CAMHS)

You can tell your story by completing a survey at www.10000voices.info or you can complete it by downloading the app: 

  1. Go to the app store and download SenseMaker 
  2.  Enter the Activity Code: 10KVoicesAutismandCAMHS

Paper versions of the survey are also available on request.

Tony Rodgers, Assistant Director of Social Care and Children with the Health and Social Care Board, said: “This project creates a very important opportunity for children, young people and their families to share their experiences of CAMHS and paediatric autism services. By capturing their stories, we will have a very rich source of meaningful information from across the region giving an accurate picture of what works well, but also where changes and improvements may be needed. The results of the survey will provide a very solid basis for influencing the shape and development of these services both in the short and longer term.”

For further information on 10,000 Voices please contact Christine Armstrong (Regional Lead for 10,000 Voices) christine.armstrong@setrust.hscni.net

 
Before you decide to share your experience with us, please read this information carefully.

TEN THOUSAND VOICES

Do I have to take part?
No. If you choose not to take part, this will be respected and will not affect your care in any way.
If you do wish to take part, you are consenting to your anonymous information being used with that of others in the development of reports on people’s experience.

Will my personal information be kept confidential?
Yes. If you agree to share your experience with us, all personal information will be kept confidential. We do not need to know your name. When giving your account, it is important that you do not record the names of any family
members, carers or professionals.

All information will be handled and stored in accordance with the Data Protection Act 1998.

Please note we will not be able to follow up on individual cases. However, in the interest of any person’s safety, if poor or dangerous practice is identified this will immediately be reported to the senior manager so that appropriate action may be taken.

What will happen if I agree to take part and then change my mind?
You can change your mind about taking part at any time. Your decision will be respected and will not affect your care in any way.

How do I share my patient experience?
If you would like to share your experience with us, you can:

  • complete the survey at www.10000voices.info
  • request a paper version of the survey please use the contact details on the back of the leaflet. This can then be returned free of charge in the envelope provided with the survey.  See also paper version here

Thank you for taking the time to share your patient experience with us.

Please see Posters:

Experience of Health and Social Care in Northern Ireland - Make Your Voice Heard and Improve Health Care

Make your voice heard - Have you or do you care for someone who has had experience in Autism and CAMHS