Service User Involvement with evaluating BHSCT Physiotherapy Outpatient Services

27/06/2016

Service User Involvement with evaluating BHSCT Physiotherapy Outpatient Services including Musculoskeletal, Women’s Health, Fractures, Haemophilia and Rheumatology.

Physiotherapy Outpatients is a high demand service with over 22,000 referrals per year.
We were keen to find out how patients across Belfast experienced every aspect of our service and how they thought we could improve in the future.

Our initiative involved service users early on in the design of a questionnaire to capture key information that they felt was important in service delivery. Almost 800 patients participated in the initiative across the Trust

We have made a number of changes across the Trust in line with patients responses which will improve the patient experience of our services.
Our aim is to continue to engage and work in partnership with service users to address health issues and shape how we deliver our outpatient service to best meet their needs.

“I didn’t have much hope of getting the use of my muscles back before my appointment…the physiotherapist has given me a lot of hope and encouragement”
“Went above and beyond in the treatment I was given - I couldn’t thank her enough”
“Therapist really listened to me-made me feel at ease.. helped me to understand what and why things were happening”