Health and Care Services over Christmas and New Year

19/12/2016

Belfast Trust together with the Health and Social Care Board (HSCB) , GPs, pharmacists and dentists, have been working to ensure that people have access to urgent care services over the Christmas and the New Year holiday period.

The following health and care arrangements will be in place should you or a member of your family become ill or have an accident. 

As part of the Stay Well This Winter campaign, which is being run by the HSCB and the Public Health Agency (PHA), the health service is encouraging everyone to look after themselves and take actions to help stay well during winter. If you feel unwell, it is also important to choose the service most appropriate to your symptoms, so you can get better quicker. It will also help the health and social care services make the most of finite resources.

Self-care is the best choice to treat most minor illnesses, ailments and injuries.  A range of common illnesses such as aches and pains, coughs, colds, upset stomachs and sore throats can be treated with over the counter medicines and plenty of rest. Remember, whether treated or not, most of these will get better.

Pharmacy Holiday closures

Your local pharmacist can provide confidential, expert advice and treatment for a range of common illnesses and complaints. The HSCB has been working closely with local pharmacists to draw up holiday pharmacy rota arrangements. 

Sunday, 25 December 2016

The following pharmacies will be open from 12noon until 2pm:

Belfast (North)        **McCoubrey (S J McKay) Ltd, 154 Cavehill Road, Belfast, BT15 5EX
Belfast (South)        McGregor Chemist Ltd T/A, Botanic Pharmacy, 98 Botanic Avenue, Belfast, BT7 1JR
Belfast (East)          **Gordon Ltd, 416/418 Woodstock Road, Belfast, BT6 9DQ
Belfast (West)         **Woodbourne Pharmacy Ltd, Unit 4, 128 Stewartstown Road, Belfast, BT11 9JD

Monday, 26 December 2016

The following pharmacies will be open from 3pm until 5pm:

Belfast (North)        McKenzie Rice Ltd, 142 North Queen Street, Belfast, BT15 1HQ
Belfast (West)         **Magir Ltd, 4 Springfield Road, Belfast, BT12 7AG

Commercial Opening

Belfast (East)          Boots Chemists Ltd  Unit 5 Connswater Shopping Centre BT5 5AB - 1.00pm – 5:00pm
Belfast (South)        Boots Chemists Ltd, 35/47 Donegall Place BT1 5AW - 7.00am – 6:00pm
Belfast (West)         Boots Chemists Ltd, Unit 26/27 Castle Court BT1 1DD - 10:00am – 6:00pm
Belfast (South)        **Medicare, Unit 16, Forestside Shopping Centre BT8 4FX - 10.00am – 6.00pm

                                
Tuesday, 27 December 2016

Commercial Opening

Belfast (East)          Boots Chemists Ltd, Unit 5 Connswater Shopping Centre  BT5 5AB - 1.00pm – 5.00pm

Belfast (South)        **Boots The Chemists Ltd, 35/47 Donegall Place  BT1 5AW - 7.00am – 7:00pm
                               **Medicare, Unit 16  Forestside Shopping Centre  BT8 4FX - 9.00am – 9.00pm
                               Clear Pharmacy, 4 Drumart Square  BT8 4EY - 9.00am – 5.30pm
Belfast (North)          Boots Chemists Ltd,  Unit 26/27 Castle Court,  BT1 1DD - 10.00am – 6.00pm
Belfast (West)          **Ban Ltd, 32 Monagh Road  BT118EF - 9.00am – 5.00pm
                                Boots Chemists Ltd, Unit 7 Park Centre  BT12 6HN - 9.00am – 5.30pm

Saturday, 31 December 2016

Commercial Opening

Belfast (East)         Boots Chemists Ltd, Unit 5 Connswater Shopping Centre  BT5 5AB - 10.00am – 5:00pm
Belfast (South)       Boots Chemists Ltd, 35/47 Donegall Place, BT1 5AW - 7.00am – 6:00pm
Belfast (West)        Boots Chemists Ltd, Unit 26/27 Castle Court BT1 1DD -  10:00am – 6:00pm
Belfast (South)       ** Medicare, Unit 16 Forestside Shopping Centre  BT8 4FX -  1.00pm – 6.00pm

Sunday, 1 January 2017

The following pharmacies will be open from 3pm until 5pm:

Belfast (North)        **Boots UK Ltd T/A Alliance Pharmacy, 124 Cavehill Road Belfast BT15 5BU
Belfast South           **Fullarton Pharmacy Ltd, Unit 6 St George’s Market Belfast BT1 3NQ
Belfast (East)           **Alliance Pharmacy,  72 Holywood Road Belfast BT4 1NT
Belfast (West)          Well Pharmacy, 70 Ballygomartin Road Belfast BT13 3NE

                                 
Monday, 2 January 2017

The following pharmacies will be open from 3pm until 5pm:

Belfast (West)         Shankill Health Centre Pharmacy 71 Shankill Road Belfast BT13 1DY

Commercial Opening

Belfast (East)          Boots Chemists Ltd, Unit 5 Connswater Shopping Centre BT5 5AB - 1.00pm – 5:00pm
Belfast (South)        Boots Chemists Ltd, 35/47 Donegall Place BT1 5AW - 7.00am – 6:00pm
Belfast (West)         Boots Chemists Ltd, Unit 26/27 Castle Court BT1 1DD - 10:00am – 6:00pm
                               **Ban Ltd,    32 Monagh Road  BT11 8EF - 9:00am – 5:00pm
                               Boots Chemist Ltd, Unit 7 Park Centre  BT12 6HN - 10:00am – 5:00pm
Belfast (South)        **Medicare, Unit 16 Forestside Shopping Centre  BT8 4FX - 10.00am – 6.00pm             

 ** Domiciliary oxygen service

Repeat Prescription Medications

Please remember to order and collect any essential repeat prescription medications from your daytime GP surgery in advance of the holiday period. GP out-of-hours will only provide repeat prescriptions in exceptional circumstances.

Out-of-hours GP Service

If you require urgent medical care which cannot wait until your daytime GP surgery re-opens, the GP out-of-hours service is available. Remember to telephone the service first.

The GP out-of-hours service will be operating for all GP Practices from the evening of Friday 23 December 2016 until Practices open on Wednesday 28 December 2016.

It will also be operating over the New Year period from Friday evening,

30 December 2016 until GP Practices open on Tuesday 3 January 2017.  The telephone number for the GP out of hours service is 028 9079 6220 (South and East Belfast or 028 9074 4447 (North and West Belfast).

Out of hours Dental Services

Details of dental services will be displayed at dental surgeries. For out-of-hours urgent dental problems, patients should contact their dental surgery or visit the HSC Board website or ring the Relief of Dental Pain Clinic out of hours telephone number 028 9063 8486.  The Relief of Dental Pain Clinic is for the treatment of dental emergencies only, including trauma, swelling, uncontrolled bleeding and severe pain.

Out-of-hours Emergency Social Work Service

The out of hours Emergency Social Work Service is available outside normal office hours and on weekends, Bank Holidays and Public Holidays for genuine emergencies that cannot wait until the next working day.  You can contact the service on 028 9504 9999.

Emergency Departments

Emergency Departments provide the highest level of emergency care for patients with sudden and acute illness or severe trauma.  Normal Emergency Department services will be operating throughout the holiday period as usual.  The service is only for those in need of emergency treatment. 

999 Ambulance Service

As always, the emergency ambulance service will be there if you need it.  Always dial 999 when there is a risk to life or of serious injury.  But, if your call is not an emergency, then please use the most appropriate service and help keep the 999 system clear for life threatening emergencies. 

If you or someone is in a mental health crisis or emergency it’s important to get immediate help. If you have been or are being treated for a mental health problems, you should have a care plan which should include details and telephone numbers of who you should call in an emergency. If you don’t have these details or a care plan you should contact your mental health key worker and request information on who you should contact if your are experiencing problems, crisis and or an emergency.

If you don’t have a care plan and/or you are unable to contact your key worker, you should either:

Make an emergency appointment with your GP, or contact your GP out-of-hours service if the emergency is at night, weekend or a public holiday; or go to the Emergency Department at a hospital which will on your behalf make contact with emergency mental health services

In the event you can’t get the person you are caring for to an Emergency Department or you can’t keep them safe, you should call 999 and seek immediate assistance.

If you, or someone you know, needs help and you would like to speak to someone by telephone, you can also call Lifeline free, in confidence, 24/7 on 0808 808 8000.