Working as an ED Support Officer in Belfast Trust

Conor Morgan works as a Support Officer in the Emergency Department at one of our Hospitals. He tells us all about his job and what he finds rewarding about working for Belfast Trust.

Can you tell us how about your job and what you do from day to day?

I work as an Emergency Department Support Officer. I am an integral part of the department’s Multidisciplinary Team that provides support in meeting the needs of all patients who attend.
The main elements of my role include providing a high level of clerical support, hospitality, minor maintenance, stores and general tidiness. In the EDSO role we undertake other duties as requested to ensure the department is welcoming, efficient, comfortable, and meets the needs of individual patients. 

How long have you been in your current role?

I have been in the EDSO role since April 2016

What experience and education is required in order to perform this role?

The role requires 4 GCSEs at grade C or above or equivalent including English Language; a minimum of two years’ administrative experience; the ability to communicate effectively; demonstrate the ability to work as part of a team, motivate staff and use initiative; demonstrate the ability to be flexible and adaptable when working in a changing environment.

What is the biggest challenge in your role?

The biggest challenge in my role is adapting to an ever changing environment, dealing with the constant pressures and prioritising workloads, making sure that everyone who comes through our doors is treated equally and leaves with a positive outlook.

What advice would you give to others looking for a job in your field?

Be prepared to work hard. This isn’t your average nine-to-five administration role. You will be pushed and challenged daily, but it’s worth it.

What do you like best about your role and working in Belfast Trust?

The best part of my role is working alongside the medical staff, helping both patients and the general public.