Launch of #Hello my name is Campaign

18/11/2014

Trust Chairman, Peter McNaney, CBE launched the #hello my name is campaign at the Mater on Tuesday 18 November.

“Hello, my name is Dr Kate Granger and I’m the founder of the #hello my name is campaign.”

Dr Kate Granger is a 33 year old Elderly Care Consultant who, at the age of 29, was diagnosed with a rare form of terminal cancer.

During her frequent visits and admissions to hospital, Kate became aware of the many staff – doctors, nurses, domestics, allied health professionals, porters, social workers, pharmacists and others – who did not introduce themselves.

Belfast Trust recognizes the importance of this fundamental element of good communication and fully endorses and supports Kate’s continued strive to raise awareness and promote the need for effective communication across the NHS.

To date the #hello my name is campaign has made over 56 million impressions on twitter and has been endorsed by celebrities and sports personalities across the UK.

Over the next few months we want our staff to start making a conscious effort to introduce themselves to patients by...

  • Saying hello my name is... and I will be looking after you today
  • Asking the patient how they would like to be addressed
  • Having your name badge visible at all times.

‘Nurse-in-Charge’ Badge

Along with pledging support to the #hello my name is campaign, Brenda Creaney, Executive Director of Nursing and User Experience asked staff to support the Nurse-in-Charge badge by ordering and wearing a name badge.

The red Nurse-in-Charge badge was piloted in a number of Wards and Departments across the Trust and received very positive feedback.

Patients and their families said that having a nurse identified as being ‘in charge’ added to their sense of feeling safe as well as feeling confident in the team responsible for their care. Staff felt it helped to avoid confusion.

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