Gateway Services

If you are concerned about the safety or wellbeing of a child or young person contact the Gateway Service.

Gateway is the first point of contact for all new referrals to childrens social work service and is responsible for:

• Making sure that all new referrals are responded to promptly

• Linking with children and families to assess their needs and identify appropriate support services

• Ensuring an immediate response to safeguard children in need of protection

• Making sure children and young people receive ongoing social work support whenever they need it

• Ensuring that everyone involved with a child can contribute to the assessment of the child and their family

• Working closely with other agencies when additional support is needed.

How to access the Service

• During office hours (9.00am – 5:00pm) - you should contact Gateway on
028 9050 7000

• At all other times (all through the night, at weekends and over Bank Holidays) - you should contact the out-of-hours Emergency Service: 028 9056 544