Give a Compliment or Comment

We provide health and social care services to approximately 340,000 citizens in Belfast and provide a wide range of regional specialist services to all of Northern Ireland. The majority of people that come into contact with our services have a positive experience, and if you are one of them, we would love to hear from you.

Receiving compliments help us identify areas of excellence, and is also an encouragement to our busy staff. So thank you for taking the time to tell us about your experience. You can do this in a number of ways, including:


How to contact us

You can contact us in a number of ways, including:

  • By letter:
    • Complaints Department
      Belfast Health and Social Care Trust
      6th Floor, McKinney House 
      Musgrave Park Hospital 
      Stockman’s Lane
      Belfast 
      BT9 7JB
  • By telephone:
    • Tel: (028) 9504 8000 (Monday-Friday: 9am-4pm)
    • Textphone: 18001 028 950 48000
  • By email complaints@belfasttrust.hscni.net
  • By completing our online form

You should try to provide us with the following details:

  • If you are not the service user, please give your name and relationship to the service user
  • Service user’s name
  • Brief description of your compliment; including location and date of the event

Your compliment will be forwarded to the relevant service area, and shared with the staff there.