Appointment Confirmation / Reminder Service

In order to reduce the number of missed appointments, a free appointment reminder/confirmation service is being introduced. By providing reminders to our patients of forthcoming appointments this will reduce the number of missed appointments and allow patients to re-schedule to a convenient time.

How are the reminders made?

Reminders are made using an automated telephone call or text message.

What should I do when I am called?

Follow the instructions in the telephone call, which will ask you to confirm who you are before giving your appointment details. You can press the appropriate button on your telephone keypad to confirm, cancel or rearrange your appointment.

What should I do when I am texted?

Follow the instructions in the text message. You can text back to cancel your appointment or ring the number given to change your appointment.

Do the calls cost me anything?

No, the service is completely free of charge.

Are the reminders expensive for the Trust?

Missed appointments cost the health service millions of pounds every year. The cost of the reminders is insignificant compared to the amount of money wasted by missed appointments.

What if I do not wanted to be contacted?

We would hope patients welcome this service. However, if you prefer not to be reminded about your appointment, you can opt out at anytime by informing the receptionist or one of our Appointments Centres.

Is my data safe?

The Trust follows very strict guidelines in relation to the data protection and patient confidentiality. All data collected will be stored and managed in accordance with the requirements of the Data Protection Act 1998. For further information please contact the Trust Data Protection Manager on (028) 9096 0026.