Coming in to Hospital


What to Bring

When coming into hospital, please bring with you the following items:

  • Personal toiletries including toothbrush, toothpaste, soap, facecloth and shaving kit
  • Towel
  • Nightdress or pyjamas
  • Paper hankies
  • Brush and/or comb
  • Dressing gown and slippers
  • Any medicines that you may be taking
  • Diet sheet and any other information that may be of help to the staff who will be planning your care

TV, Radio and Phones


Patients have access to a combined television and telephone at each bed.  Patients will be able to receive telephone calls directly to their bedside, as each patient will be given their own telephone number.  This means that patients can be contacted directly by their relatives and friends.  If you move to another bed space, however your number will change.  The unit will also have an individual television monitor with access to TV channels.  This also provides access to the radio.  A card can be purchased from a card machine or a member of Patient Line staff.


  • Free unlimited calls to all local and national numbers when purchasing a package (10p per minute if no package is taken)
  • Inbound call charges are 39p/minute off-peak and 49p/minute at all other times. 
  •  30 minutes free TV when registering, plus:
  • 2hr for £2.50
  • 24hr for £5.00
  • 3 days for £10.00
  • 6 days for £15.00
  • 12 days for 320.00
  • Free TV for children up to 9pm
  •  Free

For more information on these services provided you can visit the Patient Line website: 

Telephones and Messages


It is understandable for your friends and relatives to want to know how your treatment is progressing. It may be helpful to identify one family member to co-ordinate enquires. Please ask them to keep their enquiries to a minimum. A nurse will advise you of the best time for them to phone.

The Hospital’s number is: (028) 9032 9241

If you have a hearing impairment and wish to use a textphone the number is: (028) 9023 9581

There are coin-operated trolley phones within the ward but these should not be used to receive incoming calls. There are also pay phones located in the Main Foyer, the Emergency Unit and in each of the main buildings.

Clothing and Laundry

A bedside locker is provided for your personal belongings. Your relatives or friends are asked to take home any clothing you do not need, or that needs cleaned. Please bring a small bag for this purpose. We do not usually launder personal clothing and do not accept responsibility in the event of loss or damage to personal clothing.

Medicine and Drugs

Your Doctor may wish to prescribe new medicines or treatment for you.  Before doing so, they will need to know what other medicines you are already taking, including homeopathic, herbal or dietary medicines.  It is very important that you tell them about all medicines and bring them with you.  This allows a more accurate medication history to be taken and avoids confusion during your stay and on discharge.

A discharge letter, including your medication at the point of discharge, is sent to your GP following a hospital stay.  Any medication brought with you, will be returned to you when you are discharged, as they are your property.  If  treatment is stopped your permission will be sought for their destruction.


Travel Expenses

A Hospital Travel Costs Scheme is available to help people who are entitled to reclaim travel costs to and from hospital for NHS treatment .

You may be eligible to reclaim travel expenses if you receive Benefits or Credits or are on a Low Income. 


Details of Travel Cost Eligibility and what will be paid