Coming in to Hospital


You will normally receive a Notification of Admission stating the date and time at which you should report to the Hospital. Every effort is made to give patients sufficient notice, but sometimes this can be unavoidably short.

It would be helpful if you could contact the ward on the morning of your admission to confirm arrangements.

Emergencies can delay your planned admission.

What to Bring

When coming into hospital, please bring with you the following items:

  • Personal toiletries including toothbrush, toothpaste, soap, facecloth and shaving kit
  • Towel
  • Nightdress or pyjamas
  • Paper hankies
  • Brush and/or comb
  • Dressing gown and slippers
  • Any medicines that you may be taking
  • Diet sheet and any other information that may be of help to the staff who will be planning your care

TV, Radio and Phones

Patients have access to the latest technology with a combined television and telephone  at each bed. You can receive telephone calls directly to your bedside, as each patient will be given their own telephone number. This means that your relatives and friends can contact you directly. If you move to another bed space, however your number will change. The unit will also have an individual television monitor with access to TV channels and to the radio. A card can be purchased from a card machine or a member of HTS  staff.



  • Outbound calls 10p per minute
  • Inbound calls 30p per minute


  • £3.00 initial charge for all users which can be topped up at machines
  • £2.00 for every 24 hours


  • 10 channels free of charge

Hospital Information Channel

  • 10 channels free of charge

Please do not bring radios or television sets without prior permission. The comfort of other patients is a prime consideration and sound levels from any private sets which are permitted must be kept to a minimum by using ear-piece facilities (except in single rooms).

Mater Hospital Radio

Mater Radio brings the hospital its own radio service at the following times:

Tuesday – Friday, 7.30pm to 10.30pm.

Members of the hospital radio will visit you to take requests.

Money and Valuables

The Trust will not accept liability for patient’s personal property or money brought onto its site unless it is handed in for safe custody and a written confirmation is obtained as a receipt.  A patient property record will be completed by a member of hospital staff in the presence of a second member of staff and / or a patient or their personal representative where practicable.

Money handed over for safe keeping will be sent to the cash office except when there is no office staff present and in those circumstances the valuables will be placed in a secure place and sent to the cash office as soon as is practicable

Clothing and Laundry

A bedside locker is provided for your personal belongings. Your relatives or friends are asked to take home any clothing you do not need, or that needs cleaned. Please bring a small bag for this purpose. We do not usually launder personal clothing and do not accept responsibility in the event of loss or damage to personal clothing.

Medicine and Drugs

Your Doctor may wish to prescribe new medicines or treatment for you.  Before doing so, they will need to know what other medicines you are already taking, including homeopathic, herbal or dietary medicines.  It is very important that you tell them about all medicines and bring them with you.  This allows a more accurate medication history to be taken and avoids confusion during your stay and on discharge.

A discharge letter, including your medication at the point of discharge, is sent to your GP following a hospital stay.  Any medication brought with you, will be returned to you when you are discharged, as they are your property.  If  treatment is stopped your permission will be sought for their destruction.

Travel Expenses

A Hospital Travel Costs Scheme is available to help people who are entitled to reclaim travel costs to and from hospital for NHS treatment .

You may be eligible to reclaim travel expenses if you receive Benefits or Credits or are on a Low Income. 

Details of Travel Cost Eligibility and what will be paid