Visitors Information



Visiting Times

For most wards, visiting times are between

  • 2.30pm-4.30pm and
  • 6.30pm-8.15pm.

Visiting times are displayed at the entrance to the wards.  If a ward has unusual visiting times, specific to that area then patients and their carers/relatives will be informed.

To check exact visiting times, please call the ward or department before you visit.

View contact details for this hospital.

Visiting at mealtimes is restricted with exceptions for seriously ill patients and those visitors assisting with meals.

If a patient is seriously ill, close family and friends may visit out of hours – but this should be agreed with the Ward Manager. 

Who can Visit

Normally, visiting is limited to two people at any one time except in circumstances when more or less visitors are deemed necessary for the patient’s welfare. 

Children under 16 years must be accompanied by an adult.  Under 5’s will only be permitted to visit in exceptional circumstances.

Your Responsibilities as a visitor

Please help us fight infection by following these four simple rules when you come into one of our hospitals:

§  clean your hands before and after visiting a hospital ward

§  don’t visit if you feel unwell, have a cold, diarrhoea or vomiting

§  don’t bring perishable foods in to our hospitals

§  stick to the visiting times and the numbers of visitors allowed at one time.

The Trust operates a zero tolerance policy in respect of violence.  Staff or visitors displaying threatening or abusive behaviour will be required to leave. 

Visitors with any equipment such as mobile phones, cameras or camcorder should ensure that they are turned off whilst in the hospital.

Bringing Food into Hospital

Hospital policy strongly discourages patients and their relatives from bringing perishable food into the Hospital for consumption on the premises. Perishable foods are considered to be:

§  meats

§  poultry

§  sandwiches

§  takeaway food

§  dairy products etc.

Foods which may brought into the Hospital include:

§  sweets

§  fruit

§  foods which can be safely stored at room temperature e.g ‘long-life products’

§  non alcoholic drinks.

In exceptional circumstances, perishables may be brought to patients with the permission of ward staff. In these circumstances due care and full responsibility must be taken by the patients or relatives.

Gifts to Patients

Gifts of alcohol or cigarettes are strictly forbidden. If in doubt about any other gifts, ask the advice of your nurse.

Light reading material, crosswords and small games are ideal gifts as they help pass the time.

Flowers and pot plants are not permitted in ward areas as an Infection Control measure.

Postal Arrangements

Incoming letters and parcels are delivered to the wards twice daily.

Friends and relatives should ensure that they clearly address any mail they send to patients as follows:

(Patient’s Full Name)
(Appropriate Ward)

Mater Hospital
45-51 Crumlin Road
Co Antrim
BT14 6AB

Outgoing mail may be sent from the wards but please ensure that you have added the correct postage stamps to your mail.