Patient/Visitor Facilities

Reception/Information Desk

The main entrance is at the McAuley Building. This is where the information desk is located along with toilet facilities, parenting rooms and a café.

Reception opening times

9.00 a.m. – 5.00 p.m.

The main entrance will open

7.00 a.m. – 10.00 p.m.

From 10.00 p.m. to 7.00 a.m. the A/E entrance will be open

Chaplains /Church

Illness of any kind can be a very worrying and isolating experience to have to endure – both for patients and their family too. They may find themselves feeling different emotions and any number of thoughts and questions may be going through their mind.

Chaplains visit wards regularly and have time to listen and reflect. They are interested in people’s journey and seek to support the hospital community by their presence and prayers. The service we offer is confidential and non-judgmental and is available to everyone, irrespective of faith or background.

Religious Services

Religious Services are held every Sunday in the Chapel, a beautiful building in the heart of the Mater complex.

Masses are held on Sundays and Wednesdays at 8.10 am.

Interdenominational services are held by the Presbyterian, Methodist and Church of Ireland Chaplains on a rota each Sunday from 9.30 - 10.00am.

Read more about the Chaplaincy Service

Interpreting Services

The Belfast Trust provides a Regional Interpreting Service for all Health & Social Care Organisationsthroughout Northern Ireland.

If a patient comes into hospital who does not speak English either as a first or competent second language, staff will contact the regional Interpreting Service to arrange a face-to-face interpreter.

The service has over 200 trained, professional interpreters, covering 33 Registered Languages.

Read more about the Regional Interpreting Service

Wheelchair Access/Disability Services

We aim to make our hospitals as accessible as possible for everyone by providing a range of services and facilities for those with disabilities including:

§  A drop off and pick up area is available at the main entrance and there is a number of Registered Disabled parking spaces.

§  A number of wheelchairs are available at the front entrance for those with limited mobility. These may be borrowed by a carer/relative for the duration of a visit or outpatient attendance.

§  Toilets suitable for people using wheelchairs are clearly signposted.

§  Public telephones in the front entrance are suitable for people using wheelchairs.

§  Colour coded signage is used throughout the hospital


Please do not hesitate to ask any member of staff should you require assistance or further information about any of the above services.