Document	Description	Format	Available from	Cost £
How to make a complaint	The Trust’s complaint process	On-Line Hard copy	Director of Nursing	Free
HPSS Complaints Procedure	Departmental Guidance	Hard copy	Director of Nursing	Free
Complaints Monitoring Report	Evaluates complaints statistics	Hard copy E-Mail (bi-monthly)	Director of Nursing	Free
Report on Complaints	Review of Complaints and Summary of action taken	Hard copy E-Mail (Annual)	Director of Nursing	Free