Class 6. Our Services

Class Description: The range of services that we provide for the HPSS and how we deliver these

Table of Contents

Summary of Services provided

North and West Belfast is an area with high levels of unemployment, where many people have poor health, subsequently, a high proportion of the population depend on the health and social care services which the Trust provides. This includes:

Locations in North & West Belfast Health & Social Services Trust

The Trust works in the community from 50 locations, including homes, day centres, health centres, clinics, hostels and social work offices. A full range of services is brought to the homes of people who cannot attend our facilities. These services include nursing, home help, chiropody, physiotherapy, occupational therapy and dental services.

Changes to services

Service changes and variations to service within year can be found in Trust Board minutes. The direction the Trust is taking can be seen in the medium / long term in the Corporate Plan and in the short term within the Trust Delivery Plan.

Contributing to Plans

We realise that we must listen to local people and users of our services if we need to provide services that meet needs. The Trust has put in place mechanisms to capture the voice of local people, service users and carers. For further information on how you can contribute to service provision contact –

The Chief Executives Office

Glendinning House

6 Murray Street

Belfast

BT1 6DP

Telephone: 02890 327156

Non Clinical Services – how can public contribute to these?

A range of non-clinical services are provided by the Trust’s Hotel Services Department. These include catering, cleaning, transport, security / caretaking and laundry.

Any complaints about these services should be sent in the first instance to

Assistant Director of Corporate Affairs

Glendinning House

6 Murray Street

Belfast

BT1 6DP

Telephone: 02890 327156

or directly to:

Trust Complaints Officer

Chief Executives Office

Glendinning House

6 Murray Street

Belfast

BT1 6DP

Tel: 028 90327156

Class No: 6

Class Name: Our Services

Class Description: The range of services that we provide for the HPSS and how we deliver these

Reference Number	Content Title	Content Description	How to obtain / format	Frequency of update	Available From
6.1	Service Directory	Detailed information on Trust services by location; contact details	On line Hard copy on request	As required	Quality Department 02890 327156
6.2	Trust Facilities	List of Trust facilities with address and telephone numbers	On line Hard copy on request	As required	Quality Department 02890 327156
6.3	Trust Service Delivery Plan	In year planning document summarising current services and services developed for the Trust	www.nwb.n-i.nhs.uk Hard copy on request	Annual	Planning Department 02890 327156
6.4	Corporate Strategic Plan	Strategic Direction of Trust over five year period giving aims and objectives	www.nwb.n-i.nhs.uk Hard copy on request	Every 3-5 years	Planning Department 02890 327156
6.5	Service Changes	Any major changes are recorded in Trust Board minutes (following equality impact assessment and consultation) and in accordance with departmental guidance	www.nwb.n-i.nhs.uk Hard copy on request	As required	Chief Executives Office 02890 327156
6.6	Services at Muckamore Abbey Hospital	Internet site for Muckamore Abbey Hospital	www.nwb.n-i.nhs.uk/mah	As required	Muckamore Abbey Hospital 02894 463333
6.7	D.I.N.K.Y	E:Directory for children and young people with a disability	www.nwdir.org	As required	Community Development 02890 332299
6.8	Focus on Older Peoples services	A directory of services for older people	On line	As requested	Elderly and Physical Disability Programme 02890 566000
6.9	Family Planning	Summary of clinic locations, times and family planning information	On line	As requested	Family Planning Department 02890 327156
6.10	Elderly Programme of Care	Individual leaflets describing different services and contact points within Programme of Care	Hard copy on request	As requested	Elderly Programme of Care 02890 315005
6.11	Mental Health	Information pack for residents	Hard copy on request	As requested	Mental Health Programme of Care 02890 370668
6.12	Mental Health	Information pack for members attending day care services	Hard copy on request	As requested	Mental Health Programme of Care 02890 566056